Teleservices & Telesales
  • Inbound component (re-active)
  • Outbound component (pro-active)
  • High capacity PBX telephone system
  • Trained professional Representatives
  • Call Guide designed to meet program goals
  • Dedicated Toll-free telephone numbers
  • Web Linkage & Integration - Reports, Metrics, Dashboards
  • Customer Relationship Management (CRM) Database
  • Customized & Client-focused program setup
  • Interactive & Conversational approach - Quality focus

Teleservices


PRISM Marketing provides our clients with comprehensive teleservices delivered by a professional staff of Representatives using state-of-the-art communications technology, information management and telecommunications equipment, all tightly integrated into our in-house CRM system.


PRISM's teleservices (sales lead generation, telesales & inside sales, market research and customer care) are both reactive and proactive, and are delivered as a seamless extension of our Clients sales & marketing teams.

Telesales & Inside Sales


PRISM Marketing provides Telesales, Inside Sales, Virtual Selling Channels (Self-service) and Full Account Management (FAM) Solutions. These services are intended to address today's major sales challenges. Sales organizations are being restructured and expected to do more with less resources, resulting in a larger segment of the installed customer base being effectively neglected (80-20 rule).


Our solutions are designed to enhance and extend (or replace) a company's current sales efforts by its inside and outside sales groups. The focus is on lower volume customers, as well as those accounts that are "outside" the normal sales channels, geographically challenged, time exhaustive and/or cost prohibitive.


PRISM can also target new customer sales opportunities (Sales Lead Generation & Telesales) and/or up-sell and cross-sell to the installed base on a repeat basis (Full Account Management).

About PRISM

Since 1986 PRISM Marketing has developed and implemented tactical marketing programs for many world-class Fortune 2,000 companies throughout North America and around the world.

PRISM Marketing is committed to enhancing your sales and marketing investments so you can balance your business and do what it is that you do best - Your Core Competency!

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PRISM's Expertise

PRISM bundles the following five key elements into a client relationship and marketing campaign to ensure success:

  1. Quality People
  2. The Right Technology Tools
  3. Understanding our Client's Business Environment
  4. Working to Develop Sales, Marketing and Customer Care Opportunities
  5. Delivering Real Value-Added Services Through Effective Use of Established Service Models

Service Brands

iBase - Database Management & Marketing

iLead - Sales Lead Generation, Customer Acquisition & Prospect Dev

iChamp - Channel Partner Marketing Support

iSell - Telesales, Inside Sales & Full Account Management (FAM)

iCare - Customer Care, Support & Retention

iLink - Web Linkage & Integration

Get in Touch

  • Phone:
    (888) 477-4761
  • Email:
    info@prism-mktg.com
  • Address:
    222 W. College Avenue, Suite 2A
    Appleton, WI 54911
    FAX: (920) 380-2399

Key Contacts

  •    Victor Kteily - President
  •    Tina Helling - Program Management
  •    Sue Wickman - Program Management
  •    Fred Jahnke - Information Technology


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